About the IT Ops Playbook
Built by COGNITO IT PTY LTD, the IT Ops Playbook was created to solve a simple but universal problem: IT teams are expected to run like mature organisations, but most don’t have the time to build mature processes.
The problem we saw
• Lack of structure – everyone works differently and nothing is standardised.
• Lack of time – teams are busy keeping systems running, not writing documentation.
• Compliance pressure – ISO, SOC 2, Essential Eight, PCI and others all demand clear evidence and consistent controls.
The idea behind the Playbook
Create one complete operational blueprint that any IT team can adopt, customise and deploy within hours, not months.
Our approach
The Playbook is designed to be clear, comprehensive, actionable, evidence-driven, aligned to global standards and ready to import into your tools.
Our role as your guide
COGNITO IT PTY LTD exists to provide clarity, structure and a ready-made operational system so you can run mature, secure IT operations without starting from a blank page.
Our mission
To bring operational maturity within reach for every IT team.
Our vision
A world where IT operations are predictable, processes are standardised, evidence is ready and compliance is achievable.