Universal Licence Agreement (ULA)

1. Definitions

“Organisation” means a single legal entity, business unit, customer environment, or subsidiary, whether incorporated or unincorporated. Each subsidiary, affiliate, or related entity constitutes a separate Organisation and requires its own licence.

“Product” means the IT Ops Playbook, including all digital documentation, frameworks, operating models, SOPs, runbooks, templates, checklists, mappings, updates, and related materials.

“Licence Key” means a unique, non-transferable, organisation-specific key issued by the Vendor to control access and entitlements.

“Authorised Users” means employees of the Licensee acting solely within the licensed Organisation.

2. Licence Grant

Subject to compliance with this Agreement, the Vendor grants the Licensee a limited, non-exclusive, non-transferable, revocable licence to use the Product for internal business purposes within one (1) Organisation only. No ownership rights are transferred.

3. Licence Scope & Organisation Restrictions

Each Organisation requires a separate licence and Licence Key. Licences may not be shared, reused, or extended across multiple Organisations, subsidiaries, or customer environments.

4. Licence Keys & Entitlement Control

Licence Keys are issued per Organisation and must not be shared, sold, transferred, or reused. The Vendor may suspend or revoke Licence Keys where misuse, duplication, or unauthorised deployment is identified.

5. Permitted Use

The Product may be used internally by Authorised Users within the licensed Organisation for operational, documentation, and governance purposes only.

6. Prohibited Use

The Licensee must not resell, sublicense, publish, distribute, or make the Product available to third parties, including clients, affiliates, or unrelated entities. The Product must not be used to create competing products or commercial offerings.

7. MSP, Contractor & Partner Use

Managed Service Providers (MSPs), consultants, and contractors may only deploy or use the Product for customer Organisations under a separate licence per Organisation and pursuant to an approved Partner or Contractor Agreement with the Vendor. Discounted pricing may be offered at the Vendor’s discretion.

8. Intellectual Property

All intellectual property rights in the Product remain exclusively with the Vendor. This Agreement grants a licence to use only and does not constitute a transfer of ownership.

9. Fees

The purchase price constitutes full consideration for the licence granted. Subscription Packs or updates may require additional fees. Fees are non-refundable except as required by law.

10. Warranty Disclaimer

The Product is provided “as is”. The Vendor disclaims all warranties, including fitness for a particular purpose, regulatory compliance, or uninterrupted availability. The Product does not constitute legal or professional advice.

11. Limitation of Liability

To the maximum extent permitted by law, the Vendor’s total liability is limited to the amount paid for the Product. The Vendor shall not be liable for indirect, incidental, or consequential losses.

12. Audit & Verification

The Vendor may, upon reasonable notice, verify compliance with this Agreement, including Organisation count and Licence Key allocation. Failure to cooperate constitutes a material breach.

13. Term & Termination

This Agreement commences upon acceptance and continues until terminated. The Vendor may terminate immediately upon breach. Upon termination, all use must cease and all copies must be destroyed.

14. Governing Law

This Agreement is governed by the laws of Victoria, Australia. The parties submit to the exclusive jurisdiction of its courts.

15. General

This Agreement constitutes the entire agreement. Amendments must be in writing. Invalid provisions do not affect the remainder. Intellectual property, liability, and enforcement provisions survive termination.